British Airways Informative - British Airways destroyed my parents
LOS ANGELES, CALIFORNIA -- British Airways is horrible. I helped my two disabled parents book their seats on line. I even spoke to a representative while doing this. We looked at the online diagram to choose the seats and I couldn't believe what I was seeing. Seats IJK in row 40 illustrated that there was no seats in front of them. The person who had "helped" us even said he could lie down on the floor seeing that the flight attendant and the person next to them didn't mind. My father has undergone 3 back surgeries and can't sit for more than 3 hours without there being an extreme pain. They decided to fly on British airways just because of this row. The person on the phone said that these seats offer more room than premiere economy so we decided not to take the upgrade. We even put my father against the window so that he could lean against the airplane wall in order to sleep.
They both got onto the plane and called me and found out that the seats were horrible. They were no different than any other seat. My father is now on a flight from LAX to Egypt with the worst seat that he could have gotten. He is 70 years old. When I told British Airways of this they said that there is nothing that they could do, that these are the seats and that the web page diagram is wrong. They chose to do nothing for him. They both explained what the situation was, I was on the phone British Airways explaing the situation and NOTHING. The second person I was on the phone with was surprised as well and said that there should not be anyone in front of them. When asked what can be done, the reply was, "NOTHING". I can't do anything for them. I swear to you that British Airways screwed my parents and screwed them hard. Their flight was yesterday and I am seriously hoping to get in touch with someone to see what they are going to do.
If there are any lawyers out there, I would love to sue them for anything and everything for doing this to them. Please let me know if there is anything that anyone knows that can be done.