British Airways Complaint - Frequent Flight Cancellation And No Compensation And Bad Customer Service
SEATTLE, WASHINGTON -- I had very bad experience with British Airways service as a whole within a year (2008). Not sure if this is happened to others and had suffered a lot.
1. Flight Cancelled in March 2008 for parents who are senior aged. BA forced us to take their alternate flight (indirectly by giving other options which is not suitable to our journey) but we spend about $2500 extra because of flight cancellation. BA is not providing the compensation.
2. Another flight which I booked to travel in Nov. 14 has been canclled. The alternative flight that BA gives me will require me to take off one day from my work in which case I will loose one day salary. Also the waiting time at london airport (for connecting flight) requires more waiting time. But british airways is not providing me the compensation. Alternatively I asked for different route to the nearest destination airport and last week they provided me with confirmed email itenirary. However this week, they came back and saying they cancelled that alternate booking with a stupid reason that their rules and regulation does allow. It seems to be that BA is not professional in their system and rules. I haven't seem any customer service center of an organization saying that one of their customer service representative is not right. It is very shame on them.
3. The third flight which on the return journey flight from London to seattle on Dec'07 is rescheduled on the same day but 30 min late. This delay is acceptable as this will not affect my return journey except 30 min late. So I am okay with this. However this counts for the British Airways service review as to know how frequetly BA fligths are cancelled/rescheduled.
4. There is no phone number for customer relationship service. You need to email them or fax them, but you wait alteast 30 to 45 days to get a response from real person in BA [not autoresponse].
There is 1800airways number but they will ask you to contact customer relationship. So if you are in emergency and need to get compensated soon, then BA is not suitable to you.