Budget Truck Rental Complaint - Please, & Please Trust Me - Don't Use Budget !!! -- Zero Rating
I am an active military member. I trusted Budget Truck Rental on my PCS move on May this year. Many problems: The car dolly broke down. They replaced it, but after driving 30 minutes to another location that had a different car towing unit that wasn't the one I initially rented, in other words, a downgrade. Decided to return the truck & equipment on a different location, of course, calling their "Customer Service" staff first complying with my responsibility of providing w/ enough notification in advance.
They accepted the change in the returning location because of the inconvenience that we had with the towing unit at first. After returning it, I called them once again to make sure I was clear w/ them. They responded that they will get the "clear" from that returning location (Budget authorized, of course) a day or two later. A day or two later I called again, their computer showed that I returned the whole package (truck & towing unit) making clear that nothing further was needed from me. After that, BUDGET SENT ME TO THEIR COLLECTION AGENCY CLAIMING OVER $700, FOR A UNIT THEY NOW CLAIM THAT "WASN'T RETURNED", after their so CUSTOMER DIS-ORIENTED staff (3 different ones who could not have any history on my case since day 1, so that other customer representative could identify my case/needs) closed the agreement, did not refunded the difference of the towing unit downgrade, and did not refunded the balance of the deposit as agreed.
This is such an aggravating inconvenience I truly do not wish that happen to any of you reading this maybe inquiring for some feedback of this company before deciding to make business with this people. Please don't, please. Nowadays, a lot of people are trying their best to sneak some extra money, affecting honest people that trust a name wrongfully; not expecting this kind of aggravation.