Toys R Us Complaint - Registry Not Working
On Sept 14, 2008 I went to register at Babies R Us. I was so excited this is our first child and we need a lot.I registered for a ton of things.When I went home I researched some of the items I had registered for on Consumer Reports & changed my mind regarding which product I wanted to register for & I also thought we went a little wild in the excitement so I wanted to delete a lot of things. So I called the 888-babyrus # to see if I made the changes online would the changes also reflect at the stores, she assured me they would. So I went on line tp deleted & changed about 100 items. Never giving a second thought too it. Well my shower was this past Sun. 10/26/08. I received tons of duplicate items & ton of items I had deleted off my registry. Everyone started talking about how many duplicates I received saying they purchased off the registry.
My sister printed the registry at the store the day before my shower & NONE of the changes I made on line took affect at the store & half the items I received we not even taken off the registry(even thought the receipt showed my registry number)I called the customer service number on Sun. they said they would have their Corporate Office Contact me. As of today Wednesday I had not heard back from them, so I called again. I was passed around from department to department, hung up on, everyone kept telling me they could not help me I had to speak with another department. I was then left on hold for a ½ hour & hung up on again. I spent a total of 1hr30 minutes no one has helped me or fixed my registry at the stores. I had to update the online registry again to reflect the items I have received, but the stores are still wrong. No one at babies r us will help me correct the issue.
Now I have to exchange a ton of things and I am stuck with items I don’t have receipts for. People are still purchasing me gifts and the registry at the store is still wrong so I am sure to receive more duplicates and deleted items. My shower was ruined and I can never get that day back.
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