Burlington Coat Factory Complaint - Burlington Coat Factory Orange Blossom Trail Orlando - Customer Service
Customer Service - Complaint
ORLANDO, FLORIDA -- On October 28th I went to the above store to return a coat I purchased. I went to the CUSTOMER SERVICE Desk and got in line behind another customer who was in the process of returning an item. I waited a moment and two other women got in line behind me. Before the first woman was finished, the other two women in line behind me stepped to the side of me.
I could tell they were together and thought they were waiting for their friend to get finished with her transaction. When the clerk finished with the return, the other women stepped in front of me and started pulling items out of their bag to return. I stated, "Excuse me, I believe I was next in line?" I was told by the Clerk "Oh no, they are together. She never asked if I minded that she take them ahead of me since they were together. I would have agreed and the issue would have resolved itself. I waited for them to get finished...I was put off over the Clerk's obvious dismissive attitude towards me. I expressed to the Clerk I did not appreciate what she had done. She again told me they were together (they came to the store in the same car???) I asked the Clerk to speak to a supervisor as I thought she had been extremely rude to me.
She made a very curt reply that I could not make out and called for her supervisor. I told him what had occurred and he said he would take care of me. I could hear the Clerk making issue in the background. I told the supervisor that I did not feel this was right and I wanted the names of the parties involved and contact information for BCF so I could lodge a complaint. The Clerk turned and started yelling at me. At this point her supervisor is trying to get her to stop. She gets louder and louder. She takes her name tag off and hurls it at me. I told her to back off and get out of the conversation as did the supervisor. It continued. I again told her to just back off. It continued. I told her to shut up. I was not dealing with her.
She continued to the point her supervisor had to stand between us to keep her off of me. Had he not done so I am sure she would have hit me! Her supervisor and I walked toward the front of the store. I told her supervisor I wanted to speak to his supervisor. He said he would get him (meanwhile the clerk is still out of control assisting other customers between rants). Nobody has asked her to step away from the "CUSTOMER SERVICE" desk! The store supervisor appears. At this point this is playing out in front of the WHOLE store. I told him I could not believe anyone could condone such activity.
He told me that he had just walked up and could not take sides as to what happened and that he would have to review the "tapes" himself (even though the supervisor was present through the majority of what happened)and even though the Clerk was still wailing away in the background. He said he could not give me any names as that was against the law and for their protection (meanwhile the psycho clerk has access to all of my information). He did provide me with a card which he wrote his first name on along with the general customer service phone number. I told him I felt like I was not being taken seriously and that nothing would be done.
The unemployment rate in Orlando is extremely high. It is beyond my comprehension BCF can't find more stable employees and if not, I would suggest that CLEARLY this employee SHOULD NOT be allowed near a customer. I expect an immediate response and can't imagine that I would not get one. My observation is the supervisor should be promoted to store manager and the clerk and store manager fired! The Supervisor is the only party that expressed his deep regrets for what had occurred.