bigredwire.com Complaint - Bigredwire has deceiving member agreement and will not cancel my account.
YPSILANTI, MICHIGAN -- Bigredwire.com has a very questionable member agreement which they are not abiding by. They state:
"at anytime you can cancel service by selecting a different long distance carrier"
I switched to Qwest communications and received confirmation that my account was cancelled initially on 2/15/01. I noticed they were still charging me for calls and monthly fees and each time I contacted them. On 4 different occasions after the intial cancellation notice I was assured my Bigredwire account was cancelled again. However, they continued to bill me for not only calls that were being placed, but also
for "monthly membership fees". Each time I asked them about this, they make reference to the following clauses in their member agreement which I am wondering if they are illegal. If they are not illegal, what is
preventing them from charging me (and their other customers) indefinitely??
"you are responsible for any charges that you may incur with us by making phone calls regardless of the date of your termination"
"you are still responsible for any bigredwire call charges if they occur after your cancellation of service or switch to another carrier."
I can't get rid of these people!