Cox Communications Inc Compliment - Great Customer Service/Products and Prices!
SAN DIEGO, CALIFORNIA -- In my 47 years I have never fallen across a company that truly will bend over backwards and go to major lengths to assist their customers. Where else can you find a family owned company that consistently provides the most current technology, local customer service and 24/7 tech support. Here is a company with integrity that will not stoop to the level of AT&T by taking specific pot shots at their competitors!
That in and of itself speaks volumes! I don't get it?? Cox has been in the cable business since 1960. AT&T....less than a year. First they took over Dish Network and now it appears they will be kicking them to the curb so they can do their own cable. Which is laughable considering they are CLUELESS as to what they are doing.
Cox's prices are actually less expensive overall. They INVENTED the BUNDLE which has been ripped off by everyone and their mother. People balk at prices without doing ANY research! Just inquire with Dish, DirecTV or AT&T what kind of contract you have to have. Cox......NO CONTRACTS! Or check with the above mentioned how much they charge for HBO or any other premium channel. At least 20-30 percent more than Cox!! And if like me, you bundle your services they do give a substantial discount.
Have you called AT&T's customer service lately? Inept, uncaring, and useless! There will always be people that feel the need to complain month after month after month about prices and bills, etc. These are the people who do not know the meaning of the word accountable. The ones that don't take the time to read their bills or ask the appropriate questions when purchasing services. The ones who blame Cox that their service is interrupted because their bill is 4 months past due and they say "I never got a bill" or "Nobody told me". PAHLEESEEE! I know for a fact that if a person needs some help paying their bill and they call, Cox is not judgmental, will set up payment arrangements and assist as much as humanly possible.
The only catch....if you're the customer, you NEED TO CALL! I'm sure no one is thinking "Oh 4 months passed by, my cable, internet and phone is free because I didn't get a bill". LOL. Did you know on their website you can view up to 18 months of your billing? Sure they're not perfect and mistakes are made. But I can tell you from personal experience, they will NOT let anyone fall through the cracks. They have an acronym (FOAV) Focus on Added Value and they mean it! For over 5 years they have won JD Powers Customer Service Awards and get this, for the last 4 years they beat out AT&T winning JD Powers best phone service awards!!
For those who have legitimate issues (as some of us do with any company) they will work with you until it's resolved. For the rest of you who whine, complain, threaten to go elsewhere, don't take responsibility for your bills and just want to badmouth someone, take a good look in the mirror because wherever you go, you will blame the next company and the next until no one will have you. I have never done this before on a website but in a world where people have no problem complaining, I wanted to say something nice for a change. I only wish they had cell phone service so I could get rid of the WORST company I've ever dealt with (Sprint).
Thanks Cox for being a local trusted provider, for going the extra mile for your customers, for contributing so much to the community and our kids (Cox Kids Foundation), caring about San Diego teachers and continuing to provide the most current great entertainment!