Charter Communications Complaint - Months Of Poor Service, Months Of No Response
TEMPLETON, CALIFORNIA -- Try working from home, relying on a VPN connection to get into the corporate office, and have your internet connection start dropping packets on an almost predictable time table. Welcome to my world.
I keep a log of all known connectivity issues. During the day - say 9 - 5 or even 6, M-F, service is usually "normal". But, after 6, and often on weekends, packets begin dropping out. How do I know? I use the DOS command "ping" with the -t option which keeps pinging indefinitely. The screen clearly shows the drops, and best of all, a quick Ctrl-Break shows statistics including a lost packet percentage. Once that percentage hits around 6-7%, I can guarantee the VPN will die. I can also guarantee slow, sluggish response time. You can forget all about their touted download speeds. You are back to less than dial up, if it works at all. If that percentage gets to 20-30%, the internet is unusable. I have seen it run as as high as 60%. And of course, it has completely died on other occasions.
Now, my log clearly shows this pattern. And it makes some sense - people come home from work, jump on the net and start downloading who knows what. I can only imagine what some Charter technician, monitoring the network (they do monitor it, don't they?) says as they see the spike in lost packets. It goes something like this: " ha ha....oh man...ha ha ha ha ha! Hey Joe take a look at this! Zillions of packets lost! I'll bet lots of people are really ticked of right now! HA HA HA HA HA HA HA HA ....!!!"
Folks, I am hoping knowledge is power. I have a log. It is as black and white as you are going to get. How can I put this to use? We CANNOT LET CHARTER GET AWAY WITH TAKING OUR MONEY WHILE PROVIDING LESS THAN PROMISED SERVICE. THIS IS CRIMINAL.
Complaining on forums like these is fun, but I am looking for a way to get these crooks out of the industry to allow someone with character and integrity to take their place.