Pep Boys Complaint - Pep Boys Tire Service Rip-off Scam
LOUISVILLE, KENTUCKY -- In April 2008 I had a flat and took my vehicle to Pep Boys to have it fixed. I was told there was a hole in the sidewall and it couldn't be fixed and must be replaced. New tire $135.00.
I was also told my remaining three tires were dangerously thin and should be replaced. I agreed. 4 tires plus balancing alignment and old tire disposal $485.00.
I instructed that the spare tire be placed back under the truck as a spare (had never been on the ground until the flat: 9-miles).
When I went to pick up the truck, I checked the spare. It was one of the worn-out tires! The new spare had been removed from the wheel and a worn-out tire mounted in it's place! So I had four new tires and a worn out spare. I demanded the new spare tire back (I knew the make and size) and had to leave for n appointment.
My wife went to get the truck. I told her to check. Sure enough, the tire had not been replaced. She called me, I called them. My wife left.
On the THIRD attempt to pick the truck up I called ahead and was told the tire had been replaced. When I arrived, it had not. So I made a bit of a scene so the waiting customers could hear as I detailed what they tried THREE TIMES! The service guy just shrugged and grunted as if he'd tried but was caught.
While I waited, they pulled the truck in and got my spare and put it on the wheel and back under the truck. They slid the keys across the counter I asked to see the guy who changed the tire and they paged him. Without warning, I asked him if he'd balanced the tire. He hadn't.
Back on the rack.
Five months later, October 2008: Flat tire. AAA swapped the spare for the flat. Back to Pep Boys. I had purchased a ROAD HAZARD WARRANTY.
The tire was not repairable. Hole in the sidewall. The odds against this are impossible!
New tire $165.00. But I have warranty! Couldn't find it in the 'new system', and didn't even try in the 'old system'. So we started over again. After remaining resolute, the warranty was found in the 'old system' and the tire was replaced for $50.00.
But when I went to get the truck, I noticed the spare was just swinging from the mounting cable under the rear of the truck! I HAD NOT BEEN WINCHED into place! It could simply fall off at highway speed! Back into the shop where the service guy tightened the spare into place and said, THAT OUGHTA HOLD IT.
Pep Boys tried to steal the brand new spare tire THREE TIMES!
Two flat tires, both with suspicious non-repairable sidewall punctures.
Couldn't find our waranty in their 'system'. Didn't look, didn't try. Tried to charge full price.
Left the job dangerously undone.
Arrogant attitude, disrespectful. Got caught, knew it, and just shrugged it off. No apology for the half-done job.
Spare tire scam. BEWARE!