Homebrands.com Informative - Take Action Against This Company!!
As with others who posted reviews, I did not do my homework before ordering from this company. I assumed Yahoo Shopping would only list reputable merchants....Finding it odd that the only confirmation I received was from Pay Pal for the payment, and no correspondence whatsoever from iKitchen / homebrands.com / metromarket.com (all one and the same), I began to investigate. Each review was a nightmare. Just as stated, their websites have no contact number or mailing address. Only email links that are, for the most part, not legitimate. One week after placing, and paying for, my order, I went to the Better Business Bureau's website. Once I was there, metromarket.com and iKitchen both proved futile, however I hit the jackpot when I typed in "homebrands.com". They are located in Niles, MI and the case was handled by the Western MI BBB in Grand Rapids.
I filed with the BBB on Oct. 27 and received an email today (Oct. 30) from iKitchen (email addy is firstname.lastname@example.org), apologizing for the fact that they "would not be able to provide the item I ordered" and that the full price would be refunded. Sure enough, I also had an email from Pay Pal, showing the refund. Whatever you do, file a complain with the BBB!!!! They will immediately contact the merchant and that seems to do the trick.
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