AT&T Cable Services Complaint - Horrible Customer Service - Regretting To Being Loyal Customer From Last 13+ Year
ELK GROVE VILLAGE, ILLINOIS -- I decided to share my experience with all consumer out there after I lost all hope with AT&T service including CEO also does not care about customer and their executive assistance yield and harass customer over the phone and threatened to disconnect service. I have to admit I never had this kind of service before at least in USA. Let me try to explain you when I call AT&T couple week back sales person was successfully sold me U-Verse TV, Digital Internet and Phone line. Later I have canceled Digital Phone line and still decided to go with U-Verse TV and Digital Internet and I was scheduled to install between 12:00 PM and 2:00 PM on October 3rd.
I have waited until 2:10 PM then call customer service after long wait person came on line instead of offering me help conformed that I have been schedule today for above time and gave dispatch service number which I tried nearly 15 times where automated message says ‘Due to heavy volume tried again’. After then I gave up and called 210-821-4105 and at least person was helpful and followed back with me to make sure Technician arrived.
Finally Technician arrived around at 3:45 PM and told me he will take about 90 min. At 7:10PM he told me he can not connect today so they have to rescheduled it and I noticed DSL was not working to I ask him to stay until that work, it turn out to be installation problem which cause during set up and he fixed that however I made a big mistake not testing TV while he was here and I noticed 10 minutes after he left TV is not working and I called him and he told ‘he suppose to re-connect all wire’ which he did and making TV work is my job to call Dish network.
I noticed he disconnected wire from my Basement TV and also wire comes to my family room TV which my husband found later and reconnect them back, one of the TV is still not working and all channels are not working in another TV.
I had to canceled my daughter Ice Skating class and could attend important meeting at work due person came almost 2 hour late and had to spend another 2 hour after he left and I had to spend my whole day just making calls at AT&T. This is very frustrating and I am afraid to try AT&T again and I am not sure what will my kids do without TV over weekend.
After then I have send you couple e-mail to CEO no response and yet I did not give up as I am AT&T customer from last 15 years, so I called executive office and open up a complaint and [snip] was handling case so he scheduled a Technician to come out on October 18th and Technician came out on October 18th and set up everything and at the end he could not register me as AT&T have set up my account active date as of 11/08 so he said he will restore the service which is TV and Internet and he did. After he left I found out on my Security System is not working and I am trying to reach out Richard from 10/20 and no response so ever. Today person name [snip] (at ext. 41815) told me in very rood manner that she will handle the case and called me back. Every time I called her she yield at me and hang up the phone.
Now [snip] is telling me there were no Technician was scheduled for service and record shows no one came en I have proof of voice mail from Richard conforming Technician appointment so my feeling is AT&T is declining to they do not have to take ownership of my Security System is not working. When corporate id denying appointment last night some one from AT&T called himself manager came to find out what is going on.
Finally I paid to Brink to fix Security system and they provided reason in written that AT&T had disconnected wire from outside, I hope this is sufficient for AT&T to accept that their technician had done the damage.
I hope some one really follow up and take some actions. My account number is [snip].