T-Mobile Complaint - Roaming And Early Termination Fees
MAINE -- I used T-Mobile as my cell phone carrier for years... perhaps 5 years. Without any problems. Then........
I got a letter from them canceling three of the lines on my family plan, which included 4 cell phones, because according to them I roam to much. I called them to ask if I canceled the fourth line if I would be charged an early termination fee. They said yes, so I explained I would be giving that line to one of the three people they are canceling for roaming to much. They then said they would not charge me an early termination fee for any of the four lines.
My next question was how do I keep my telephone numbers and not get hit with an early termination fee. They said I had to transfer the numbers before they canceled the plan or the numbers would be unavailable to me, and that I could do that earlier then they planned to terminate me and they would not charge me an early termination fee. OK.
I bought another plan from another company, transferred the numbers, paid my last bill and thought we were done with T-Mobile. What a mistake. That was in June 08.
I got a bill for $200 for an early termination fee on the fourth phone. Contacted T-Mobile, they were "so sorry that should never have happened" they would take care of it. They did charge it to my credit card anyway, I called again, "they were still so sorry that should never have happened" they would fix it. They didn't so I contacted my credit card company and disputed the charge. T-Mobile never responded to the dispute, so I was not charged. To date I have not heard another word about that early termination fee.
Then I got a bill for $615 dollars, $600 early termination fees for the three phones they terminated, $15 for two days of service. I called them and again "they were so sorry that never should have happened" they would take care of it. Again they charged my credit card, again I called them, again they were "so sorry that never should have happened". They didn't credit my card so again I filed a dispute with my credit card company. T-Mobile didn't respond to the dispute, they sent it to collections!!!! I have never had a bill go to collections in my whole life!! They are even worse to deal with then T-Mobile.
So after five days of intense phone calling to T-Mobile and the collections agency, today they said "we are so sorry that never should have happened, we have it back from collections, we have waived the early termination fee, (waived as if I owed it in the first place), now your bill is $15". I asked for a written bill stating the amount I own them in a final bill. I would like it in witting that they have "waived" the early termination fees and my final bill it $15. They can't send me a bill because I am no longer a T-Mobile customer!!!!
Is this crazy or is it just me? I have never had anyone tell me they can't send me a bill when they want money from me.
They said I can go to a T-Mobile bill pay, but they still can not print a bill for me. Also the closest one is about 225 mile away from me. I did call them and they can take my payment but they can't give me a copy of the bill, nor can they tell me how much me total bill is because I am not a current T-Mobile customer so I am not in their system!!!
So here I sit waiting, will I get another bill from T-Mobile or a call from their collection agency? If its collections do you suppose they will send me a copy of the final bill? This would really be comical if it weren't my credit we are talking about here. I wonder how long before we will see this scenario on a sit-com?
I do not recommend this company to anyone for anything. This is NO WAY to do business. I wish I could send them a bill for all the hours I have been on the phone trying to sort this out.
This is Oct 31, so this story has taken 5 months so far.....