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The Heating Specialist Complaint - Faulty Workmanship and Consumer Indifference

Review by F4Rick on 2008-10-31
PORTLAND, OREGON, OREGON -- I don't recommend that you use The Heating Specialist, Portland, Oregon to replace your Heating or Air Conditioning Systems. But if you do, make sure that you have included your compensation, in writing, in the contract when they screw up your job. As an example, you should have specific language on how much of the total bill they will deduct when they make a mistake due to poor planning or careless workmanship (10% to 50% off your bill). If you make a verbal agreement or trust their literature, the promises end up as “no 100% promise was made.”

There is a Heating Specialist 100% No Risk Guarantee, which states that if the customer isn’t happy, they will make it right or money back. They didn't want to work out the problems with their installation and I had to hire an attorney clean up their mess.

After the installation was “complete,” I as the consumer, without expertise on heating and air conditioning, pointed out problem areas to The Heating Specialist. When I didn’t receive satisfaction from The Heating Specialist, I requested that the equipment manufacturer’s representative view the installation. He found that the installation was “mechanically adequate” but noted appearance and communication issues. He told me that he was “disappointed with the patch” work of The Heating Specialist. He also told me that he was “disturbed” with their lack of notification concerning issues and problems. Another contractor, recommended by the manufacturer, examined The Heating Specialists’ workmanship and found several “issues” with it, including them installing a lower end thermostat that would not allow the high end furnace to function to efficiency.

I chose The Heating Specialist because they said that they were all about customer satisfaction. They provided me with literature where they promise 100% customer satisfaction. They told me that they were all about lifetime customers. Their company literature states that they want the customer “to be super pleased, in fact, absolutely delighted, with every installation and service job” and “nothing is more important than your complete and total satisfaction.” Their treatment of me shows their words to be without merit.
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