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Frigidare Augusta GA 30917 Complaint - Company Unresponsive To Customer Letters

Review by muscles on 2008-10-31
MARQUETTE, WISCONSIN -- I wrote to the Frigidare company October 4, 2008 telling them of my unsatifactory repair of said freezer. It seems that they have a design flaw for the door. I had frost on the door only after 3 months of service. My appliance center where I made the purchase sent out their people after they were able to receive the kit from Frigidare.

They had to replace all of the insulation in the door. Run a bead of caulk around the hole door than they replace the orginial rubber seal on the door. Then they were instructed by Frigidare design engineers to enlarge the holes in the hinge before hanging the door. However I am not satisfied with how Frigidare chose to correct their poor product. Now I have concerns about how efficent the applicance will operate. Also because now the hinge has elongated holes the every day wear will cause the door to sag and then I will not a have good seal to keep my foods safe at a proper control enviornment.

I contacted my appliance store representative and was told because Frigidare owns 80% of the manufacturing of applicnces they have a I don't care attitdue. They don't need to value their customer and they can continue to sell inferior products because the public can't live without their product. So I have to be aware and watch that my freezer keeps the foods frozen at all times or I will lose my investment in food product. I live in the country so that I must buy and stock up when there are sales. I can not afford to be without a freezer.

I plan on writing to the Consumer Report magazine and also file a complaint with the Better Business Bureau of Augusta Georgia. Also I must watch to be sure that if there is a recall that I can qualify. I purchased the product because I have always had confidence in the Frigidare name. Needless to say that confidence is no longer a factor. I will be sharing with my family and friends my expertience so that they too will not purchase a poor product. I am sure the company expect to receive quality parts in order to build their product so why should I except poor service? How can they (Frigidare) expect dealerships to sell their inferior applicances?

There reputation is on the line. They too can't afford to absorb the continued cost of repairing and serving products that do not meet quality standards of a product that will serive the needs of the valued customer and provide energy efficence.
Comments:1 Replies - Latest reply on 2008-11-01
Posted by amarys05 on 2008-11-01:
Did you write the letters through here? Because these letters WON'T go to the company.

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