Arby's Inc. Complaint - Nobody Cared
COWETA, OKLAHOMA -- My 2 kids and I went Arby's in Coweta, OK, we only chose that place because there are very few places in Coweta to eat. We went in because I have waited up to 20 minutes in the drive-thru line before. There was a guy that worked there sitting out front, sprawled out, leaned against the building, smoking. He got up when we pulled up, he walked in before us, didn't hold the door, and just walked to where they prepare the food and didn't let anyone know we were standing there, and there were at least 3 people back there at the time.
So after about 5 minutes, a girl was walking down the hall from the bathrooms, she was mopping, and said she was sorry and kinda laughed. We ordered our food, and when we were going to sit down, this family, the only one in there, was leaving and he said very loud, "BYE THANK YOU!" no response from anyone in there. So we got our food, and an older man and his grandson walked in and stood at the counter for about 7 to 10 minutes. He finally left, nobody came to the front to acknowledge them. The place was empty, and it was probably around 9:00 pm and the girl who waited on us started mopping right by us, and told us to just ignore her, she wanted to hurry and get out of there. I always hated going to the drive-thru there, but I will never go back again, they absolutely did not care at all about any of the 3 families that chose their place to eat.
And that is just what I witnessed, how many times does that happen. And the guy who was smoking outside when we got there, went out 2 more times and sprawled out about 5 feet from the front door to smoke, so that was 3 times he took the time to go smoke, and didn't take the time to say "Hi" or let anyone know we were there. No more will I ever go spend way too much money to get treated like that, and watch it happen to other people.