Freeman Honda Dallas Complaint - Blunders In Sales Process
DALLAS, TEXAS -- It was a horrible experience when I went to purchase a new 2008 odyssey at Freeman Honda. The sales department agreed to sell the vehicle for $31500 over the phone. When I went to their dealership they said it is $32000. They gave reason as sales manager did a mistake in quoting the earlier #31500 price. So I asked sales man to if the price is 32000 , I would have to request for extended warranty ( 100k miles and 7 year warranty) and 0.9% APR. They took my information and ran a credit check. They came back and agreed to sell the Vehicle for $31783 with 100k, 7 year powertrain warranty. They did all formalities including handing over the new keys. I went with my family with 2 little kids. We spent more than 3 hrs of time. All of a sudden the sales manager comes and said, "Sir we made a mistake on agreeing with on 0.9% APR as well 100k mile, 7 year warranty by mistake, We cannot sell you both at the same time". They said I have to go back to default APR which 9.2%. I said why you agreed for the first time, and why ran my credit check, why handed over the keys, why put the gas, washed the car for checkout. The entire happiness came to an end, but I have never seen such a worst dealership in my whole life. They are very un-ethical in practice. They are good at making false promises and attracting customers to get in to their office. Be careful with what they say and what you agree upon.
Read everything and take written documents on everything you do on your Vehicle. I will not recommend this dealership. Before I left I asked sales person "In case you change your mind to sell the Vehicle what you agreed earlier,please call me as I am still interested in this vehicle" The sales person responded "No way! I am not gonna Call you, with angry scowl" What a service, shame on Honda.