Kentucky Fried Chicken Complaint - Bad Service + Incorrect Order = :-(
CINCINNATI, OHIO -- This is regarding the KFC off Kenwood Road in the suburbs of Cincinnati.
I understand that working in fast food is not particularly the most rewarding occupation. I'm not being condescending - I worked at Subway. So whenever I go to a business for a service or product, I always am pleasant - regardless of my personal issues and circumstances. Is it too much to ask for the same courtesy in return?
There were two women working the front counter. I walked up to the front counter and was not acknowledged - no eye contact, nothing - for two minutes by two workers standing directly on the opposite side of the counter. Yes, they were occupied, but I figure a new customer standing right in front of you warrants at least an "I'll be right with you." So, strike one.
Adding to the initial bad impression was the dour attitude of the woman who eventually acknowledged me and took my order - a Big Box Meal, which at this particular location consisted of a drumstick or thigh, two original recipe strips, a snacker, two sides, a biscuit, and a large drink.
I'm not dumb and I know how advertising works, so I didn't expect the box of food to be as overwhelming as it looked on TV. Nonetheless, I choose the thigh, macaroni, mashed potatoes, and asked for no mayo on the snacker. Really the only thing that was "accurate" in my opinion was the drink, thigh, and sides. There was no biscuit, mayo was on the snacker, and the strips could not reasonably be called two of anything. There was a tiny piece of shriveled chicken, and what looked like two minuscule nuggets.
What was so difficult about my order?
So not only did the food quality remind me of why I haven't been there in years as opposed to Popeye's, but the service made me feel bad for the people paying their checks - they're not getting their money's worth if they call that "working." Bad attitude, incorrect order... must be a nice scam.