National Floors Direct Complaint - Bait & Switch Followed By Horrible Customer Service
MASSACHUSETTS -- Hired NFD to install a $4300 Brazilian cherry hardwood floor. Installers scratched the floor and wouldn't confirm the brand at install. When I called to get a copy of the warranty for the floor I was told that the floor I purchased and paid over 4K for wasn't the brand that they contracted for. Was treated rudely by their so-called customer service manager and basically told to pound sand. I filed a BBB complaint which was useless because this same so-called cs manager closed it by saying they didn't do anything wrong. I have since filed a complaint with the AG's office and am awaiting a response. I have also written letters to every major TZV station in Mass and NH and hopefully it will get picked up to warn consumers of how wrong their sales practices are.
This has been going on for months. BUYER BEWARE! DO NOT USE THIS COMPANY. They are complete scam artists and should be put out of business.
More Reviews on National Floors Direct: