Long John Silver's Restaurants Complaint - New Item Not Available When Advertised
NEWTON, KANSAS -- My family has been anticipating the new grilled seafood, which according to the commercials, would be out October 27th. Here it is November 2nd and upon visiting the Long John Silvers in Newton, Kansas, (signs displayed outside and inside the store) we were told that they had not got around to it yet so it was not available. The only other healthy item on the menu was baked cod, which came with corn on the cob. Both my parents are in their 70s and are unable to eat corn on the cob. The cashier offered to substitute the corn for hush puppies or french fries (woohoo) neither of which they wanted. I asked the cashier if she could just take off the price of the corn. She said she would not be able to do that and there was nothing else offered. The whole ordeal was too upsetting for my father so he said, lets just go somewhere else...which we did. I eat at Long John Silvers about once a year, if even that, because nothing on the menu was healthy.
We don't eat fried foods. I was thrilled when you announced the new grilled seafood selections but now I am no longer excited about it, after the experience my family and I had with the store in Newton, Kansas. We won't ever go there again. Not even the one time a year anymore.