Europcar Complaint - Beware False Advertising
CANCUN -- When I picked up the car in June of 2008, the staff pointed out the estimated cost of my rental, one that was lower than the on-line quoted price. When I picked up the car, the same amount was identified. My bill, however, was more expensive, and, upon closer inspection I saw that the price advertised on the contract and receipt was based on a fictitious exchange rate. The bill itself was for the actual exchange rate.
Given that a month intervened between my pick-up and drop off, and given that the false exchange rate hadn't been in effect for months prior to my car rental, I could only conclude this was a deliberate act of misrepresentation. In response to my complaints, all the company could say was that I had signed a contract and was obligated to pay for it.
My credit card company acknowledged the false advertising, but because Europcar processed the bill in the appropriate manner, it couldn't act. False advertising lies outside their area.