Value City Furniture Complaint - Poor Customer Service
FALLS CHURCH, VIRGINIA -- A month ago, my husband and I went to Value City to pick out an inexpensive dinette set. We found a nice set for a good price, and decided to go ahead and purchase it. The woman who rang up our order informed us that they were out of stock, and that it should arrive in a month's time. We said that this was fine, and that it would be just in time for a party we were having.
I called in a couple of times to make sure that our order was on track, and was told that it was actually coming in a few days earlier, and would be ready for pick-up. But when the day came, Value City called my husband and informed him that only two of the chairs were available. An hour later, he was called back by the same employee and told that none of the chairs were available, and would not be available for another week. This sounded a bit shady to me, so I called the company to figure out what had happened. The person I spoke to told me that the chairs were there earlier, but that they could not locate them. Basically, they were sold.
Livid at this point, since we had been waiting for a month and had already paid for the set, I asked to speak to the manager, and left my name and number so that the manager could call me back. They instead called my husband and told him that a "discourteous man" had called the store, which of course confused the hell out of him. I then called the store to talk to this manager, who not only proceeded to lie to me about the chairs, but did so in a condescending manner. Not only was she unaware that the person who called the store was a woman, she insulted me by calling me discourteous.
We have finally picked up the set, and although everything seems to be in good condition, we will never go back to any Value City store again. If the manager is that rude, imagine how the rest of the staff behaves. Apparently customer service is not part of their training.