Food Lion Informative - Foreign Object Found In Box / Nothing Being Done
LOUISA, WASHINGTON -- I went to Food Lion and bought two boxes of stuffing and other things... I get home and open the stuffing and pour it into a bowl what do you think comes out a 2" piece of rubber from a machine belt, disgusting and dirty, you can tell it broke off a machine from the edges...
So I call the hotline which isn't open because its Sunday... but call the store and speak to the Asst Manager because the Manager is off, its Sunday...
Anyway the Asst Manager appears genuinely shocked and says......what can I do for you about this... A free box? A refund on the product? I say at the very least... He was truly apologetic.. I give him the product information..
Well I call corporate headquarters Monday morning and let them know whats going on. They assure me they will handle the matter immediately, notify the vendor and have quality control call me back... .this was at 9am.
At 3pm, I call back headquarters and inform them that I have not been given a return call and I am very angry at this point, never mind disgusted.
The Service Rep, assures me that the matter is being handled and someone will call me back. Well at 4:58 no return phone call... so I call back and am told the same story.... I explain to her, all I wanted was the matter handled and the product pulled from the shelves.... I mean what if its smaller pieces that you feed to your children. She starts to get nasty and short with me, and I said you know, as of this morning, I wanted my $1.40 back and an apology, but now... I am not so happy and my lawyer will be taking a call from me.
Well now I'm boiling and on a rant, so I call the store manager at 5:20 and would you believe he hasn't heard anything about this... the product is still on the shelf and selling... .isn't that nice?