General Motors Complaint - Won't Honor Class Action Settlement To Fix Instrument Panel
VISALIA, CALIFORNIA -- I am absolutely furious. We have a 2003 Chevy Suburban with a defective instrument panel, which GM is supposed to replace under a recent class action lawsuit. Prior to that case, we took ours in to be fixed at 56,000 miles when the speedometer and RPM stopped working. It was very expensive so we did not fix it.
By the time we got notice of the class action settlement, we had over 100,000 miles on the car and still have not repaired it. Had we actually repaired it before 73,000 miles they would have reimbursed us, but since we did not fix it, they will not fix it now even though it is still broken and documented to be broken long before the 73,000 miles. We contacted the law firm for help after our local dealership refused to fix it and GM customer service wouldn't do anything--they talked to GM council who said it should be covered, but won't actually put that in writing. They told us to have customer service work it out--and they only let us talk to an "advocate," well trained and scripted to say NO we can't help you. Will not let me talk to a supervisor even.
I am so angry and furious. This is CHEAPER for them than reimbursing us had we repaired it! I have 5 young kids and have bought 3 GM cars at my local dealership, new, but I will NEVER spend a dime at GM again and will tell every large family I know (and I homeschool so I know a lot) what kind of "customer service" GM has, even when they admit they have a dangerously defective part in my car! I will never pay GM to fix this. And although I will buy many SUV's in the future, none of them will be Suburban's which is really sad because aside from this I loved GM cars. I'd rather have an inferior car from a superior company than from GM's lack of integrity!
They seem to have no logical, rational sense. No wonder they are going out of business!