Sears Complaint - Wow! Complaints Are Valid!
SANTA ROSA, CALIFORNIA -- Santa Rosa, CA
I too have nightmare stories about Sears. Not only is the door of my refrigerator defective (shelves breaking off, etc) but the parts have still not come in 3 months later. Tonight I called Sears to find out when I might be able to expect my parts as I am not able to use my door for storage....The man sounded like he was from India (Wow! Sears is following the standards) I was asked "am I to understand that you wish to find out when your parts will arrive?" (No s**t sherlock! Isn't that what I just said!?) I replied with a kind "yes".
He then said "Let me put you hold while I find out about this". CLICK! He hung up on me. Hmmmmm. I guess Sears does not have the parts or has no intention of finding them! I was clearly ripped off! Will cost me another $3,000 to replace my refrigerator and believe me.....it won't be from Sears!