Amtrak Complaint - Poor Service, Lack Of Management Response
I need help in dealing with an Amtrak complaint; health, supervision, management, safety and disability issues on a 3 day train ride relocating elderly family member back east. I went the route of the unemotional letter and have only been able to speak with a representative twice. Once they act, after much delay on your complaint, they fail to return phone calls or respond to request to speak with 'deciding' individual.
Cost me over $3000 to get back east from Arizona and riding on Amtrak for 3 days was like riding a 'port-o-let on wheels'. My aunt was on oxygen 24/7, they did not put us in the handicap room as I requested on the first leg (32 hours), we were in a closet-size space where AC broke and toilets became dysfunctional. Then on the second leg (13 hours) we were placed in a handicap room when they knew the emergency attendant call button did not work. I found that out only when I had to use the call button in the middle of the night to get some assistance. There are 13 other individual issues.
I sent a detail list of these and the letter of complaint asking for credit of the accommodations, not our tickets. They take 3 months to only credit my credit card with 1/3 the cost and now will not respond to my calls to explain their decision or allow me opportunity to challenge their decision. Seems they feel they can buy you off with a token reimbursement. They have some disability-related infractions and other safety issues.
I won't be a "bought off" consumer!