Westchester Toyota Complaint - Lied To By Salesman - Sales Staff
YONKERS, NEW YORK -- I went to Westchester Toyota on October 4, 2008, to look at the Scion. The first question I asked the salesman was did the car come with Daytime Running Lights, which is a very important safety feature on a car. I told the salesman that if the car didn't, it would be a deal-breaker and I wouldn't waste his time. I was assured that the car did, and since it the Scion met my needs, I purchased the car.
Between the radio, alarm and tax, the car came to roughly $21,000. I was very specific about the type of alarm I wanted and was told it was available. When I picked up the car on October 7, 2008, I found out that not only was alarm not what I requested not available, another alarm was installed without even consulting me. After a lengthy back and forth between the finance manager, the Scion manager and the salesman, I was given a year's free service to pacify me. Since my experience with the service department with the Matrix was less than stellar, I told the managers and salesman that it would not make up for the price of the incorrect alarm.
When I left the dealership on October 7, 2008, it was evening and it wasn't until that Saturday, October 11,2008, that I realized the car didn't come with the promised Daytime Running Lights. I called Westchester Toyota, spoke to the Scion manager and was told to bring the car back for him to look at. He flipped on the lights, told me to keep them on low and that was Daytime Running Lights. I told him those were not Daytime Running Lights because they don't automatically came on when the car was started. When we sat down to talk, I told him since I was flat out lied to, I wanted to return the car for a full refund.
I wanted my money back or I wanted to be compensated for the lies (roughly $2,000). With $2,000 in compensation, I could take the Scion, go to another manufacturer and even if I was offered roughly the same amount that I was offered from Scion, I would have few thousand dollars more to compensate for the loss. I was told if I returned the car, I would take a huge loss because once the car leaves the lot, it is considered used and I told him this was unacceptable because I would not have bought the car if the salesman hadn't lied to me about the lights. I was told to come back on Tuesday, October 14, 2008 to speak with the Scion Manager as well as the Toyota Dealership Manager.
On October 14, 2008, I spoke with both managers and told them my complaints (the alarm was minor but the Daytime Running Lights was the main problem and would have been the deal breaker) and told them I wanted to return the car for full price or else be compensated in some way for all the lies I was told. The response I received was since the Daytime Running Lights and specific alarm were not on the bill of sale, I really had no case. I told him the bill of sale also didn't mention four tires and a steering wheel, yet they came with the car. I told him I wouldn't be going through all this aggravation if I hadn't been very direct about what I wanted. I was told me he would get to me in a few days and on October 17, 2008, I was told the answer was no to both returning the car and being compensated for the lies I was told. I informed him I no choice but to make a complaint to the Better Business Bureau and any other consumer complaint agency I could find on line.
After making the complaint, I informed the Toyota Manager that the complaint was made and if he wanted me to drop the complaint, Westchester Toyota had to take the car back. He came back to me with a price of $15,000, $6,000 less than I paid for the car. By this time, the car was three weeks old, less than 500 miles and he wanted me to take a $6,000 loss. He also kept telling me he couldn't do anything until I got the title, which he said took 45 days; I told him I that when I got the title, the car would be older with a few more miles on it. He offered to do a "trade-in" but there was no other Toyota car that met my needs.
I told him I would drop the complaints if they refunded my money. I also told the Toyota Manager I was willing to meet him halfway -$21,000 for the new car, $15,000 was what he offered and I would take $18,000, just to get rid of a car that makes me sick to drive due to the untruthfulness/fraud of Westchester Toyota. I want nothing more to do with Westchester Toyota and would take some loss to end my dealings with them.
I gave Westchester Toyota the courtesy of letting them know I had also made a complaint against them with Consumer Affairs. The Manager said he would see what he could do once again and when I called him back, I informed him that I would continue making complaints against Westchester Toyota until this matter was settled to my satisfaction. Not only am I trying to get the satisfaction I deserve, I would hate to see other potential customer have to go through the same aggravation that I have.
After that conversation, each time I called to speak with the manager, he was either in a meeting or with a customer, I left my name and number numerous times and not once did the manager return my calls. I also spoke to the Customer Service Agent, and she said she would see what she could do. Once again, nothing was offered and calls were not returned.
Dealerships that lie to customers to make a sale are committing fraud. And I'm now stuck with a car that I wouldn't have bought in the first place if I hadn't been lied to. As mentioned above, I'm willing to negotiate some sort of settlement with Westchester Toyota but due their lies, I shouldn't be forced to take a $6,000 loss.
I am hoping and praying that you can help me solve this problem with Westchester Toyota. I paid $21,000, including tax, for a car I would not have bought due to that fact that it didn't have Daytime Running Lights. I shouldn't have to take a $6,000 loss due to fraud, lies and dishonesty of Westchester Toyota.