Orbitz Complaint - Orbitz left me stranded without a hotel room
CAIRO -- This is a story of literally getting stranded in the desert by Orbitz. I was outside Cairo when this happened.
After booking my travel through Orbitz, I added an extra night with the local hotel directly. They were happy to make the change, and asked me to confirm with Orbitz as there was an administrative hold up on the Orbitz side.
I spent 30 hours trying to contact Orbitz to make the change. Instead of listening to my problem, they asked me to cancel and rebook my entire itinerary. When I tried to do so, their systems showed the hotel as booked when the front desk insisted the hotel was not booked.
As a result, I did not have a place to stay during one night of my trip and had to consider unappealing choices such as sleeping in lobbies or other public places. I ended up paying directly in local currency to get a room at the hotel.
I have found Orbitz straightforward for domestic travel. But please do not trust them for international travel, as their local partners did not trust them either in my experience. Orbitz lacks the staff and communications infrastructure to support changes to international itineraries.