PayTel Informative - Billing Rates / Long Distance
REMINGTON, VIRGINIA -- I opened an account with this company in October 2008, I finally was able to receive my first call from the inmate on Nov. 3, 2008 from a Texas number.
Both the inmate and I live in Virginia. Why is it that he is calling from an out of state number when he is jailed 15 minutes down the road from my home. I tried contacting Paytel through email I did get response but was not helpful they can not explain why he is having to call from a Texas number when we both are in VA. Now I feel it is because they get more money from us because of the additional fees added to the long distance calling. When I stated this in my email to them they had no response for I wanted my account credited the difference in amounts. for he should be calling from a local number rather out of state.
They have yet to respond to my email. Has this happened to any of you?