Hilton Hotels Informative - Incident While There
SAN DIEGO, CALIFORNIA -- I was on a business conference in Sept 08 at this hotel in San Diego for four days. The last day, while I was sleeping I was bitten by some bug, or insect. I left at 5:00 am the next morning, and was rushing, but I noticed by eye was red and swollen. I flew to San Francisco, and it got worse. A pharmacist in SF confirmed that I had been bitten by some insect, and should treat with baking soda and hydro cream. For the next five days I was so embarrassed over how this made me look. When I returned home I sent my first email to the "Hilton Family" advising them of what had occurred.
No response to the first or second email I sent. I then called and was told to forward my previous emails which I did. Almost a month later, after my persistence, a manager advised me that there was nothing they could do, but would offer a good rate if I was in the San Diego area and wanted to stay there??? I assured her I did not want to return to be bitten by bugs/insects again. I was disappointed at the response from this proclaimed top notch hotel. Their customer service was terrible. Imagine if this had happened to your child? One is paying a high nightly rate, bugs should not be included. In addition they have too many decorative pillows all over the bed, which are nothing more than a nuisance and perhaps where pesky bugs hide until one is sleeping. In ending I would not recommend this hotel to anyone.
They do not care about their guest, only about not accepting any responsibility for what occurs there. Unless you want to run the risk of being bitten by bugs do not stay at the Hilton San Diego Resort and Spa