Philips Electronics North America Informative - Awful Customer Service
ALEXANDRIA, VIRGINIA -- I bought this TV in March in high hopes of watching the Olympic games Which I have not been able to with this high tech TV. I had started seeing problems early on but then I was told since I don't have a cable the picture is not going to be the best quality. In August it just starting running strips of colors and then finally it just stopped running. I have been talking to the Customer since then it was September 26th when I finally got a technician to take a look in to it, I kept calling the customer service and they would ask me to to get in touch with the service shop. The service shop is equally useless. They don't have the parts yet.
Finally the Philips customer service is going to escalate the matter after 3... months. And then too I am going to get a call from their Customer relations officer in 3-5 business days and if they agree to replace the TV it will be another 15-20 days to ship it. Can you imagine so another month without TV, I cannot express my frustration of losing the Olympics and then the presidential race.
I would never ever suggest anyone to buy a Philips .