Cox Communications Inc Complaint - Waste Of Time And Money
OKLAHOMA CITY, OKLAHOMA -- I called Cox and and the salesman talked me into signing up for a bundle. He told me that there might be a $150 deposit, depending on my credit. He called later that day and said that the deposit was taken off because my credit was checked and it was good enough. I thought all was well until I received my first bill with an extra $150 tacked on (which, according to the automated system, was overdue). I called and complained and the guy on the phone said that I was supposed to show a photo ID at a Cox store and they might be able to take it off. He said he was seeing that I talked to two different people the day I signed up and the second person saw that I would have to pay a deposit. This was news to me considering I know nobody else from Cox ever called until installation day. I don't care what kind of hoops you have to jump through to get it taken care of, when someone says you don't have to pay a deposit, they need to take it off. I don't buy it that something miraculously popped up. They're just a greedy company looking for any way to screw people out of their hard earned cash.
The installation process was a pain too. My installation was supposed to be done one morning between 10 and 12. I get a call at my old home phone number (which I told them was only a secondary number, that they need to call my cell if they actually want to get a hold of me) at 12:05 to let me know that the guys are running an hour late. When I finally talk to someone at 12:15, the lady says that I can always reschedule the installation. I shouldn't have to work around their schedule, they should work around mine! I told her to just call me when they're on their way. They finally give me a call later in the afternoon, and it was 3:00 by the time they came out! If you tell someone you will be there between 10-12, show up at that time, not 3 hours late!
The people at Cox can't even make an effort to spell names correctly. My parents had service with them 5 years ago (only for a month because they didn't like Cox either) and the bill had their last name spelled wrong. When I got my first (and probably last) bill in the mail, they spelled my first name wrong. I know I spelled it out for the guy on the phone.
I've only had service for 5 days and I have not had one good experience yet. This company is so worthless that I think it is time to move on. I would not recommend Cox to anyone. It is not worth the hassle at all.