Clarks Pest Control Complaint - Severe termite infestation
VALLEJO, CALIFORNIA -- For approximately 13 years I have paid them for their services. The contract called for yearly inspections to assure that any termite damage could be handled ASAP.
Each year I received a report that there were no infestations. Last year, (found by a liceensed contractor) there was about $78,000.00 in termite damage throughout about 1/3 of the entire house.
I asked if termites could have done that much damage since Clarks last report, (less than a year ago). He actually laughed and said that this much damage was done not only over many years, but any inspector with even the minimum training should have seen this tremendous damage.
I called Clark and told them of the infestation. They sent someone out from the company to take a look. When he saw the extent of the damage I asked him why the company missed all this problem and if they guarantee their work.
He told me to read my contract, and that I would find that they only treat for termites but are not responsible if they do damage. When I asked him why no one saw this over the years it took to do this much damage he had no response.
Oddly, a crew came out from Clarks that day and began a new type of drilling treatment every few inches. I asked the man that was doing this new type of treatment why he was doing it differently and he said it was a much better system.
Even more oddly, the company stopped coming out and did not bill us any more. I did not ask them to stop and though I thought it was unfair that I could pay them for at least 150 months for their services, It was not until I mentioned it to a friend in Law and he said that this sounded like the company should be responsible since they did not see the obvious damage being done for the past 13 years or so. That even though the contract says that they are not responsible.
Do you think this is fair? The $78,000.00 I paid to have it fixed is 1/2 of my life savings. I am 61 years old and self employed and affording to pay an attorney to fight for me is too difficult.
Please let me know if you feel that I have any recourse in the matter. There are probably thousands of other homes out there that are paying expensive premiums and think they are safe. I do not know if all pest control companies work this way, but something must be done to rectify poor inspections so that the damage is minimum if infestation starts.
Thank You, Sincerely,
Mrs. Lee B. Matthews/Allen