Symantec Corporation Informative - Symantec Customer Service
I had a rogue program, later identified as a misleading application on my computer which is "protected" by Norton 360 with up-to-date Norton Antivirus.
I called Symantec, talking to technicians in India and the Philippines. First they wanted to charge me $99 for something their program is supposed to protect me from. Finally a supervisor gave in and said a technician would call within 24-48 hours and fix the problem at no charge.
72 hours later, I called back and got a supervisor, this time in India. After going around about what was promised, he said he would put me through to Customer Relations, and would NOT put me on hold. I think I would still be waiting for the call transfer if I hadn't finally hung up.
Symantec, get your act together. Stop outsourcing. put solutions to know problems on your updates or let us know how to prevent such problems BEFORE they occur. Right now, I consider you to be a company without honor. How can we possibly trust your products if you do not live up to your word.
If you have to, hire these people who develop these ugly programs. They seem to be ahead of the game and ahead of your technicians.