Leatherique Restoration Products Complaint - Poor Customer Service
HIGH POINT, NORTH CAROLINA -- I ordered the above company's crack filler and standard color dye by phone from their customer service representative "Christy". She assured me that their standard color dye would be a good match for my leather seat in my 2008 Chevy HHR. When I received it the bottle of dye had tipped over and leaked out. I called their phone number and left a message for Christy to call me. I did not get a call from her, so after two days I called again and was able to reach her. I told her that the dye was not packed well and had tipped over and leaked out. I repeated this to her twice with no response or acknowledgment from her. It was like she did not care so I hung up.
When I used the dye, it was much too dark and could not be made to match by diluting it with some water as they recommend. I called Christy back and told her that the dye did not match and that I wanted to return it for a refund. She said that she would have George contact me. A week went by and I did not hear from him so I called Christy back. She suggested that I return the dye for their custom dye and they would charge me the difference. I told her that I did not want any more of their products. She said to return the dye that I purchased and they would credit my charge card when they received it. I shipped it back and they received it on 12:47 PM on October 23, 2008.
On October 30th., I called Cristy and asked when she was going to credit my charge card for the dye. She said that she had not received it. I told her that according to USPS it was received by them on Oct. 23rd. She said she would check on it. On Nov. 3rd., I called her again to ask when I would receive credit for it. She said that was not her department. I told her that I was tired of getting the run around and that I would not be calling again. I told her that if I did not receive an email from her by the end of the next day saying that the credit had been put through, she would not like what I would do. She said that it was not nice to threaten someone. I told her that I was not threating anyone.
LEATERIQUE HAS THE ROLLS ROYCE'S IN THE PRICING OF THEIR PRODUCTS WITH THE YUGO OF CUSTOMER SERVICE. I intend to post on different blogs until I receive credit for the returned dye.