American Express Complaint - American Express Credit Card Cancelled Without Notice
NORTHVILLE, MICHIGAN -- I have been a member of American Express since 2005. I have ALWAYS made 3-4 payments per month -usually paying off the current balance. Within the last four weeks I've made $1600 worth of payments, I am carrying an $1100 balance, my credit limit is $8200. My husband and kids were at the gas station on empty this afternoon and the card was DECLINED. When calling they told him that the account has been cancelled. THEY WOULD NOT GIVE HIM A REASON! They left my husband and kids stranded at a gas station after we have done NOTHING wrong. Oh, and ... after digging around the last hour on various websites ... I'm finding out that even though AMEX cancelled my account, with NO GOOD REASON, they don't have to pay me the $385 Costco Cash Reward that I EARNED over the last year.
American Express disgusts me. If the laws in this country protect banks that treat LOYAL customers this way, we will see MANY MORE people becoming delinquent and even stopping payments. After all, what good is my 780 credit score when I get treated like this?
What good is it to pay on time every month when I get screwed anyway? I've NEVER been late - always paid MORE than the minimum and this is where it gets me ... my husband and kids stranded at a gas station 30 minutes from home.