HSBC BANK - Marlos Furniture and RoomStore Complaint - Changing Address On Bill Statement
ROCKVILLE, MARYLAND -- 2 years ago, I bought some Marlos Furnitures with a 1 year interest free no payment credit (Credit provided by HSBC). Dor some reason, my address was changed to a old address. I called several times to change the address but never received a statement.I had to make sure that I personally keep track of the bill to avoid any interest rate penalties and paying late. By the way, Marlos furniture customer service and warranty is terrible.
6 months ago, I went to RoomStore expecting better service. I bought more furnitures with a 2 year interest free with no payment until 2010 credit. An hour ago, my brother called me and said that he has my statement in Indiana. I'm yet to receive a statement and I never gave Roomstore or HSBC my Indiana address.
I believe HSBC or the furniture stores are using the method of changing addresses to increase their revenue by having people forget about furniture bills and therefore charging them for late fees and interest charges.