Best Buy Complaint - Months Later And Still Not The Right Part - Any Recourse?
In January of 2006 I purchased a Toshiba laptop from Best Buy and also got the extended service plan (good through Jan. 2009, cost about $300.) My computer has had problems from the get-go, but the 5 or 6 times it's been repaired by Best Buy for various issues it's always been covered by my service plan. The service is always very slow, confusing, and often by people who seem not terribly knowledgeable, but it's eventually always been fixed.
So, on to my current problem. In January, when my computer was about 2 years old, the original AC adapter/power cord stopped working. Covered by my service plan, I was sent an after market replacement which stopped working after about a month. The next replacement sent to me quit after about 3 days. I requested an actual Toshiba brand cord, which I was told was available and would be sent. To make a long story short, three separate Toshiba cords have been sent to me, none of which are compatible with the model I have. I was sent a $75 gift certificate which I had to put toward buying a $140 universal adapter. I'm frustrated because I've been without my computer for weeks at a time for nearly a year and have had to shell out money for parts that should be covered.
Anyone have any ideas about how to actually get what I need? At this point I really have no confidence that should I order a cord for the 6th time that it will actually be the right one. So far they have refused to do anything more than the $75 gift card.