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North American Salt Company Informative - Damage To Driveways After Using Ice Melter Product

Review by geezertwo on 2008-11-06
PRESCOTT, ARIZONA -- I know of at least eight people who used Ice Melter brand product on concrete driveways last winter. The dws were severely damaged. The company disallowed claims, saying their product was not at fault. Front label states in large print that Safe STEP ICE MELTER will not harm concrete. The fine print on back label was easily overlooked. I am certain there are many other customers who suffered similar damage, but are financially unable to seek redress.

This was in Prescott, AZ. Attorney fees are too high so we are unable to get satisfaction.
Comments:6 Replies - Latest reply on 2008-11-07
Posted by madconsumer on 2008-11-06:
could it be the type of concrete mix used? some concrete mixes are better for freeze areas.
Posted by Anonymous on 2008-11-06:
What type of damage are you talking about?
Posted by Crown Jules on 2008-11-06:
It sounds like there was fine print on the back of the package that might have warned the OP and others that the ice melter wouldn't work in all situations. It sucks that your concrete was damaged but since they did disclose the potential of harm, I don't think they're liable. I think of it like those coupons you get that have a million and a half exceptions on the back. It's the consumer's job to read all of the labels to ensure that they are purchasing the proper product for the proper use.
Posted by jktshff1 on 2008-11-06:
right on the money CrownJ, salt+concrete=bad concrete.
Fine print means a lot.
Posted by GenuineNerd on 2008-11-06:
It does not snow as much in Arizona than it does in traditional snow states further North. Probably the concrete used in your driveway was not designed for winter cold, which I assume rarely happens in your part of Arizona. Concrete used in Northern states is blended in such a way as to withstand repeated use of rock salt and ice melters.
Posted by Starlord on 2008-11-07:
Genuine, a lot of people make the assumption you just did, that Arizona is a desert state. Parts of Arizona are similar in climate to say, Indiana or Ohio. Arizona has two of the best ski resorts in the country. Where we lived (Pinal County) is in the northern Sonora desert, and is sandy, with lots of cactus and temps in the triple digits in the summer months. However, some parts of Arizona, like Prescott, Pinetop, and Strawberry are like northern states, since they are up in the mountains. I am sure contractors in these places select the proper materials for the climate. They live there, so they do not assume that everything is like the southern part of the state.

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