Dr. William Hwang Complaint - Doctor's Visit Gone Wild
DALLAS, TEXAS -- Since the beginning of October, my husband has been to numerous doctors to find out what is causing his vertigo. Our family physician recommended Dr. William Hwang in Dallas, Texas. I was unable to go my husband's first appointment since I was on shift (EMS) but he texted me frequently that day giving me an update on how long he was having to wait. After 2 hours, he finally saw the doctor. We thought this was an isolated event since they had to work him in for that day.
Numerous MRA's, MRI's and labs have been done by both this neurologist as well as a cardiologist with everything coming back as "negative". My husband got a phone call yesterday, 11/5, from the neurologist's office saying that he needed to be seen by the doctor ASAP as something was found to be wrong in one tests. You can imagine what we were thinking! Although I've been on best rest for bronchitis, I knew I had to be there for my husband should he be giving devastating news. The person calling certainly gave us a sense of urgency to see the doctor.
Our appointment today was at 2:15; we arrived at 2:05. The waiting room was packed, and we began visiting with the other patients. Some had been there up to 3+ hours. No one was a happy camper. We finally got called back 2 hours later than our appointment, and I asked what had taken so long. Of course, the doctor being God and all, was busy and terribly important. I went up to the front desk to ask for the office manager's email so I could complain about how long patients have to wait there. Apparently, they don't like getting complaints and would not release her email address. I did get her name and phone number.
After being in the treatment room for just a few minutes, the very important doctor came in to tell us if we weren't happy, we needed to get another doctor. He was very busy and didn't have time to answer a patient's complaint about the long wait. We either could get up and leave right then without receiving the bad news, or we could just wait our turn. He came back in 30 minutes later, and I completely kept my mouth shut. On the way out of the office, I said "Good luck" to the other unfortunate patients still waiting, and went out in the hall to call my mother-in-law. While talking to her, two big cops arrived ready to arrest me for the disturbance. There was never a disturbance at all, only us telling the doctor our time was valuable, too. We don't know what lies the office staff told to get them there so quickly. I was told I could never enter the building again unless I wanted to be arrested. I asked the cop about freedom of speech. He said we had no right to complain about the wait, and that freedom of speech was a limited right. I then said they'd probably have to arrest me several times a week because I'm in that building often running EMS calls.
So now we know the truth - patients have no rights. Doctors are very important and don't like to be questioned about their office management skills, and instead of being their customer, we're supposed to sit quietly and take the abuse.
If this were an isolated event for this doctor, I'd never be writing this. This is his normal way.
And what was the horrible news my husband needed to hear immediately? He needs to take folic acid vitamins.