T-Mobile Complaint - They're Willing To Lose A Customer Over This?
LOS ANGELES, CALIFORNIA -- I was with T-Mobile and had an average cell phone experience for 5 years. Last month, for the first time I ever I went over my minutes. My bill was almost $200 extra. I called customer service, and instead of giving some sort of rebate, they informed me I should have checked my minutes (something that the sub-par retail guys never demo'd) and told there was nothing they could do about it. I also told them that I would be bringing in a work contract that would need about 6 new lines in the following month as I close the deal on the business I'm buying. Any company that doesn't want to retain a long customer is insane and deserves to go down. The final kicker was when I attempted to change my contract mid-month to add more minutes they wanted to have me sign a one year contract and have it enacted at the end of the month. That said, I would have gone over my minutes again. It's cheaper to buy out my contract!
I'm in a high status profession where I talk to A LOT of people about A LOT of things. I forever will say nothing positive about T-Mobile, their substandard customer service, and their idiot response to not retain a customer.
I'm going to now go get my iPhone I so desire.
T-Mobile, you know where to go. It's really hot there.