Hydroxatone Complaint - Think Twice Before Buying
Do not purchase from this company if you think you may want your 30 day money back guarantee. The company makes this near to impossible. I returned the product before the due date with confirmation in July and have been phoning, writing and getting no where. I am promised a refund since 8/2/08. None has been received as of 11/05/08. I made the mistake filing a dispute with the credit card company they say that they will not issue a refund because the Hydrol company sent me a letter stating they would issue a store credit. I did not want the store credit and when tried to use it was told that because this was in dispute they would not honor it. I am now out the $69.95 plus shipping in and out.
I believe the goal of the company is misrepresentation and ripping off the customer.