Jeld Wen Informative - French Doors For Patios
We purchased a patio door made by Jeld Wen under the Reliabuilt label. The contractor tried to install it but it would not close because the hinges on the doors were not aligned. Lowes sent out another door made by them and it had the same issue. We are waiting to see if the latest door is correct. When I called Jeld Wen I was told that it was not them but obviously was the contractor installing the door. I was told to leave the unsecureable door in until Lowes sent them warranty paperwork and they sent someone out. I told them their quality control was poor and someone had a machine with a poorly setup jig. I also did not want snow in my kitchen and high heating bills while I waited on them to come out!!! She was sorry I felt that way but it was the only way to resolve the issue. I politely hung up!
Jeld Wen has a poor product and extremely poor customer service and relations.
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