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AutoMax Complaint - They Dropped The Ball Big Time

Review by roadie on 2008-11-08
SHAWNEE, OKLAHOMA -- Auto Max - Shawnee, Oklahoma.

I took my Jeep in on Oct. 2nd due to an air conditioner problem. I was told then that they needed to order a compressor for my air conditioner and would call me when it came in.

Two weeks later I went to Auto Max and asked why they had not called and was told they were having trouble getting parts shipped to them. OK, one month later, on Nov. 7th, my father goes in for me to see why I had not been called and he was told the last time I was in was Oct. 28, 2007. He told the guy to look again because I was there Oct. 2nd, 2008 for repairs on my air conditioner. Then the guy tells dad that they never ordered the part. they totally blew it off. then dad went to talk to the man who helped me on my first visit and told asked him what happened and he didn't have a clue.

I used to think Auto Max was dependable but I guess they aren't. I mean to blow off getting a part for to repair a customer's vehicle and then lie and say they were having late shipments come in?????

Well, Auto Max is now on my bad side.
Company Response on 04/20/2011:
I am very sorry for your very frustrating experience trying to get your air conditioner repaired. I think you are right that we just dropped the ball on ordering your parts. It has been a very long time since you wrote your review of us, and we have all new management who are customer service oriented. I do hope that you will try us again and give us the opportunity to earn your business with the good service and follow up that you deserve.

Sincerely,
Michal Lusk
Customer Service Manager
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