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Overseas Adventure Travel Complaint - OAT Travel
Complaint
PENNSYLVANIA -- Recently I booked a tour with OAT. The booking part was easy. Phone was answered in 2 minutes and everything was taken care of. One week later I had a question and called back (customer service phone number is not the same as for booking and you can not be transferred). I was told by a recorded message the waiting time is 6 minutes. So I waited 6 minutes and 30 and no answer. I attempted to call the 3 more times. Same experience.
So I was never able to get an answer to my question. I would recommend avoiding this company in the future. I believe customer care should not at at the booking of your trip.
So I was never able to get an answer to my question. I would recommend avoiding this company in the future. I believe customer care should not at at the booking of your trip.
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