Advantage Car Rental Informative - Avoid Advantage! - Car rental
After posting the review below, I did hear back from Advantage. They credited me for the extra day and for the gas charges! So I feel much better about them, hopefully they will do a little extra customer service training for their employees. BTW, I spent over 10 years on the road, renting 1-2 cars a week. I never had a charge of 4 times the daily rate for having the car for 61 minutes longer. It wasn't a matter of not reading - it was a matter of it not being written clearly.
I rented a car from Advantage at DFW for 4 days. Their estimate was for $24 a day, with the notification of "Extra hour $15, extra day $99.99" I returned it 3 hours late - to my surprise they charged me $99.99! I called and they said anything over 59 minutes is an extra day. I asked why they even mention the hourly rate - she said because it sometimes applies but couldn't say when. I sent in a complaint on their web site and got no response. Other problems - they told me at the counter at fill-up charge was $2.39 which was "way cheaper" than at gas stations. Gas at the stations was $2.29 - $2,49! The map they gave me only showed the locations of Advantage rental offices - useless for navigating. I will NEVER use them again!