Comcast Corporation Complaint - TV Service Issues, Failure To Retrieve Equipment
MONROE TOWNSHIP, NEW JERSEY -- My elderly grandmother moved to Monroe Township, in Middlesex County, New Jersey in 2002, and she was set up for the Comcast digital cable service, with one standard digital cable box, and two additional televisions.
Since she got the service, she could not get any channels between 33-60 with any of the televisions. It took them four years (yes, four years) to fix the channel issue.
Also, the digital remote was defective, only working intermittently even with new batteries. They constantly refused to replace the remote, the most a tech would do with it was throw it on the floor to get it to start working again for five minutes, and they would not provide a replacement without a $60 fee. Of course, not willing to pay money to replace something that arrived broken in the first place, the remote was never fixed and grandma's nurse always had to get up and change the channel.
Before grandma moved with me to another state in October 2006, I called to cancel the service. The final bill was paid over the phone, and since our flight out was on the same day, we were advised to leave the cable box outside by the front door of the house and it would be picked up by a Comcast worker later that day.
Assuming we were done with Comcast, months later I got a bill of $130 for failure to return equipment, and enclosed was a letter stating that the case was forwarded to the credit bureau. Clearly disturbed since the cable box should have been picked up the day we left, I called Comcast and they stated that the box was never returned, and that I had to pay the $130 or my credit report would show a delinquency. So I paid the $130.
After grandma passed away, I returned to her house in June 2008, and to my surprise, there was the cable box, still sitting by the front door where I left it after over a year and a half! I was flabbergasted! So I took it to the local Comcast office, and they took it back and told me that they could not refund me up front, but a check would be mailed to me in a few weeks.
After a month and a half, I still had no check, and I had to go to New Jersey again for other reasons. I went back to the Comcast office and they said that the refund was cancelled. Unbelievable! So they said they will reissue the refund and put a rush tag on it.
I finally got my refund in the mail in September, and judging by the other reviews I read here it appears I am lucky to get the money back at all.