Home Depot Informative - Carpet Install Gone Bad
OREGON -- Don't buy carpet or flooring at Home Depot. Don't have them install either.
It took two visits and three months just to have Home Depot come out to my home to measure for carpet and vinyl. They over order and charge you for what is ordered, not what is installed. There was a lot of extra carpet and flooring left over. You end up paying for installation calculated by all carpet ordered not by the size of the room. Then came the installers.
"Their professional installers" were two vinyl installers that had never laid down Carpet before. They complained the entire time on the job. They never showed up on time for install. They came and went on their own schedule. Some days not even showing up until 2 PM. A two day job took 6 days. They left a mess everywhere. Nails in the driveway. Tracking in and out of my home with their shoes on while installing my white carpet. The carpet job was a nightmare. The carpet on all of my stairs was laid own in the wrong direction. The patterned carpet was not seamed to the pattern. The seams are showing everywhere. It took Home Depot 7 months to offer to order all new carpet and redo the entire job which included having a crew come out to move all the furniture back out of the house. They admitted that the two installers that they sent out were not qualified to task this job.
After 7 months of stress. The end result: They only ordered one room of new carpet and only sent one working out to my home for the fix. They had promised me the world to make all right telling me that they would have the job done in one day. I got was one worker for the day and he only got the living room and my master bed room done, and it was all pieced together. Different dye lots pieced together in each room. My husband and I had to move all the furniture out of the house, clean up after the installer then put all the furniture back in the house. My living room was now in six seams. The bedroom was in 4 seams. Not to mention that the installer used a black magic marker to outline the carpet before he cut it. I found him in my bedroom trying to scrub up the marker stain off my white Berber carpet, after laying the carpet down. I almost went postal. I called Home Depot Corporate. They are in the process of giving me a full refund on the job. I have a big mess on my hands now as I will have to hire another company to come out to my home to move the furniture back out of the house (for a third time) Rip up and discard the Home Depot Carpet and start this job from scratch. Bottom line: Don't have a company that sells lumber come out to your home to install carpet.
As Home Depot states: "you can do it we can help." They sure made me do it, but I am still trying to figure out what they did to help? I went backwards on this deal.
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