Ross Department Store Complaint - Terrible Customer Service
LAKELAND, FLORIDA -- I have shopped at Ross for years and have really enjoyed it. This week however, I had purchased 2 curtain rods upon opening them, I realized there were missing parts and they did not operate like they should. I returned them to the store the next day. I had lost my receipt and the girl assisting me said she didn't think they could take them back because they weren't in the box properly. I explained to her how hard it is to repackage the rods. As I am explaining this to her, she is standing there rolling her eyes. She was very rude and insulting. After she did give me an in store credit. I got the attention of a young man who looked to be in charge. He was the district supervisor. I shared my experience with him and he apologized for her behavior.
What has happened to good customer service??? There are so many people looking for work, that want to work, I would hope Ross could find someone with a positive attitude.