Time Warner Complaint - Bad Customer Service
WILLOUGBY, OHIO -- We have been with Time Warner Cable for over a year. It wasn't bad at first, but lately it has been another story. In the month of August of 2008 I was having a particular problem with my cable service, and I called to speak to a manager. I spoke to a customer service representative and they told me that a manager would call me back within a hour. Well, I never received a call. Now the cable company has charged us for the next 2 months which is freaking crazy. I called and just so happen a manager picked up, so she say she was a supervisor.
I was a little outrage on what was going on with this bill, and she informed me that they couldn't do anything about it. Yes I was on the pissed off side and was screaming because she gave me no real excuse on why they charged us for two months in advance. So as a grown woman I apologized for screaming and she told me that it really don't matter to her. What kind of zoo are they running. Then to top that off they keep stating that we are behind 2 months. I told them that isn't possible when we pay every month whether it is on time or not WE Do PAY!
I then asked them to inform me what month didn't we pay they never could actually tell me that info. Another incident was when my husband was having a fight party, and he went to order the event a message popped up saying to call your cable comp. So he called and they bring up this 800dlr bill again, but the thing is we are only passed due about 150dlrs. My husband offered to pay the amount by cc and the CSR says that he can make the payment, but it want post until tomorrow. Therefore, we still couldn't order the event. (This I don't understand because if our service was disconnected and we made a payment they would restore our service in 30min.) This to me was straight bull$#%#!) So my husband was furious and asked to speak to the manager and the first time the CSR told him that they were all busy. He called again and they told him that there are no sup on this late, it was only 9pm eastern time.
So the story ended as no fight party and the people who was already over had to go somewhere else. That was so damn embarrassing that it topped the cake, and I am calling direct TV tomorrow. I really hope they either shutdown or is bought out by a better company.