Regions Bank Complaint - Bank Policy - Checking Account
LITTLE ROCK, ARKANSAS -- I recently complained to Little Rock, Arkansas branch of Regions Bank that handles my account about five (5) overdraft fees that they would not explain. I was directed to the Branch Manager, Cassandra Fisher, who told me that because of a policy they could not refund my fees. Regions general customer service had tried to refund these fees however they were not able to because earlier in the year a this branch (where, by the way, I did NOT open my account) had failed to process some paper work on a $8000 savings account I had opened and cause a problem. This Manager who caused that error and also refused to help me with my account informed me, "that if I did not like her, close my account". I wrote a letter to the main office both explaining the original problem and requesting my account be handled by a different branch.
All the while I made sure to put this account in positive while waiting an answer. The only reply I received was letter from this same manager that they were closing my account under the Deposit Agreement.
This is how Regions deals with complaints. If justified they will close the account and threatened lawsuit (a least this letter did).
Signed Branch Manager, Little Rock Parkview Branch.